Shipping Policy
Maatisung 100% Buyer Protection Details:
Maatisung.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers.
How are items packaged? All items are carefully packaged as to avoid any form of damage.
How will the delivery be done? We try to process all deliveries through reputed courier companies like delhivery, Bluedart, Aramex, AFL, DTDC, DHL and Fedex.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How long does it take for delivery?
When you order from our Maatisung, we ensure that the order gets processed within 24-48 hours and gets delivered within the delivery time of the product, mentioned on the product page.
How can I track the delivery of my order? All Maatisung products are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
My items haven’t arrived yet. What can I do? Please allow up to 7-12 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team immediately at Support@maatisung.com or maatisung@gmail.com
How do I change my shipping address after my order has been placed? Kindly mail us at support@maatisung.com from your register mail Id with subject change shipping address [order number].
Returns Policy
What is Maatisung’s Return Policy?
- Products which you received in “Damaged/Defective/Broken”
- Products not as per description/photo on the website.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by Maatisung.
Used Products will not be eligible for return.
How to raise dispute for an order? You need to register your dispute following ways:
- By sending email to maatisung@gmail.com or support@maatisung.com with images of broken/defective/damaged products within 3 days of delivery. Please mention your order number in the email.
If you are not registered on Maatisung.com, you can register by clicking the “Register” link on the of website and then file the dispute or you can send email to support@Maatisung.com
After the Maatisung reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow the us three working days to respond to your return request and provide instructions on returning your item.
Privacy Policy
Maatisung is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with us.
When you order, we need to know your name, Phone number, e-mail address, and mailing address. This allows us to process and full fill your order. This will use only for the service you have sought and would not be under any circumstances passed on to any other commercial purpose. Maatisung will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.
Although we track the total number of visitors to each of sites in an aggregate form to allow us to update an improve our sites, personally identifiable information is not extracted in this process. Any cookie technology (where our servers deposit special codes on a visitor’s computer) will only be used to track non-personal information such as type of browser, operating system, and domain names to improve our visitor’s online experience.
How does Maatisung protect customer information?
When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will Maatisung disclose the information it collects to outside parties?
Maatisung does not sell, trade, or rent your personal information to others. By using our web site, you consent to the collection and use of this information by Maatisung . If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Credit Check and Fraud Prevention.
We use standard and authorize payment services and our Credit Check and Fraud Prevention policies are aligned to these companies
Cookies
The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.
The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimizations purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
The Site has also implemented Google Analytics Demographics and Interest Reporting feature. This will help us segment our customer base in terms of demographics (age, gender) and interest (affinity towards a category), which would enable us to market our offerings on Google Display Network, personalized to your browsing behaviour. However, if you intend to opt out of this feature, you may do so via https://www.google.com/settings/ads.
Cancellation Policy
If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. You may request for cancellation at our email: info@maatisung.com with order number. OR you can do it from order under my accounts.